They are not marketing. They decide which engagements we accept, how they are staffed, and what gets written down at the end.
The engineer who designs it does the work. There is no junior bench. It limits how fast we grow and guarantees what you are buying.
No product line, no reseller margin. Sometimes the recommendation is to buy less than you expected.
Throughput, loss, failover time, recovery point. Adjectives are what people use when they do not have the figure.
Support commitments match real capacity. We would rather decline than fail.
Written, with the numbers attached, including the engagements that went perfectly.
It opens with a brief: what must not fail, what exists, what constrains the design. Written down and agreed before anybody specifies equipment.
The design follows as a document rather than a quotation, with assumptions stated and deliverables numbered. It ends with a debrief, whether it went perfectly or not.
The practice grows through advisors and partners who have run these environments themselves, named to the client who is getting them. Nobody is hired to be billed at a margin. No client ever meets a trainee on our account.
One address. It reaches the principal, not a queue.
adam@boothroydgroup.com